At Ideal Directories, we offer dedicated support to help you get acquainted with the platform and get all of your questions answered. From the Help & Support section that's linked to from your Dashboard, you'll have 24/7 access to helpful videos, articles and guides. When you can't find what you are looking for, you can reach out to one of our agents using our Email Ticketing system. (Please note: we currently do not offer phone support). Our Support team is available to address Email Tickets Monday through Friday (except for US Holidays) from 9am to 5pm EST. While most support tickets will receive a reply the same day, it can take up to two business days for our support team to respond during times of high volume.
Support Center
The Ideal Directories Support Center contains articles and guides that explain how to use the platform and provides answers to common questions. Updates are made daily, and the Support Center is the best and fastest way to get answers to any of your questions. All of our help articles are categorized so you can quickly find what you are looking for. Our smart search tool enables you to simply type in your question and see related articles on the topic. From managing your account, to adding new listings, to setting Plans & Pricing, the Support Center covers every aspect of your Ideal Directories experience.
Sales & Marketing Resources
You have access to our growing library of Sales & Marketing Resources where you can find customizable marketing material, sales flyers, business card templates, along with sales strategies and scripts that will help you sell more listings. The Sales & Marketing Resource section is constantly being updated and available to you 24/7 through the Support Center.
Email Ticket Support
For quality assurance purposes, we handle all support questions using our Email Ticketing System. This allows us to answer questions as quickly and thoroughly as possible, and in the order they're received. As opposed to phone support, we've found email support to be the best, fastest and most effective way to serve our large network of directory website owners. By using our Email Ticketing System you'll have all the instructions and answers to your questions in writing so you can easily refer back to them anytime. Our Ticketing system also allows multiple support agents to get involved if necessary, to ensure you receive a succinct, clear and accurate answer.
For these reasons, we do not offer phone support. While at times it may seem like phone support will be faster or easier, it is not. Our ticketing system is the more efficient and accurate form of communication. We appreciate your understanding and are dedicated to providing quality and timely support to all of our customers.
Weekly Live Training Webinars
You can get your questions answered live by attending one of our Weekly Kick-Off Calls. Each week, we host a live training session that covers the basics of getting started with Ideal Directories. You'll also have the opportunity to get your questions answered live by our moderators.
Support Guidelines
We treat all of our customers with respect and expect the same in return. We have a zero tolerance policy for foul, threatening, or abusive language in any support communications. Communicating with courtesy and professionalism is the standard we ask everyone to adhere to.
Things we can't help with
Although our Support Team is well-versed in many aspects of web design and digital marketing technology outside of Ideal Directories, we cannot offer support for any 3rd party services. We also cannot troubleshoot or assist with installing custom code on your sites or modifying any code within or outside the platform.
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